Quality
For us, Customer Satisfaction is vital. We want to ensure that you are satisfied with us. When a large number of people are working together and technology is involved, errors are inevitable, even despite a wealth of knowledge, the best of intentions and every effort to avoid them. But we are not afraid to admit to them, and neither will we depart from our claim that you, our customers, determine how we act.
Quality - the key to the future and the path to success.
We are prepared to meet this challenge
- Our prime objective is to increase customer satisfaction.
- We see our mission as providing first-class services that in turn give our customers the edge they need for their own business success.
- For us, "customer-orientation" means recognizing the current and future requirements of our customers and fulfilling them in a flexible and efficient manner.
- The basis of a reliable partnership with our customers is formed by services that constantly keep pace with increasing quality standards.
In pursuing "Business Excellence", we will be continually improving the management system and adapting it to meet new demands.
In July 2004, Dempar Parquet received from TSE (Turkish Standards Institution)
a certificate valid for three years for the quality management system TS EN ISO 9001:2000. Since March 2004, the production process implemented by Dempar Parquet has been certificated in accordance with the standard TSEK by TSE. This certificate is valid until 26 March 2009.
We are constantly striving to improve the quality of our production in the field of Laminated Paqduet. Please do not hesitate to contact us should you be dissatisfied with any aspect of the products from Dempar Parquet. You will be put through to a qualified member of staff, who will personally attend to your complaint without delay and make every effort to clarify the issues and ensure that you are contacted with feedback. This is the benefit of a powerful company with a certified quality management system. To address errors openly and to learn from them quickly, to ensure that you are satisfied with our services.
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Company Profile
